Terms & Conditions
Artwork
All logo mat orders will have a proof created prior to production. A proof will be emailed to customer for approval before manufacturing.
Colors
The color images that you view for each item may not be the exact color of the actual fiber colors of the delivered product. The colors that you view may be greatly affected by your monitor and settings. Therefore, we can not guarantee that the color you see is completely accurate of the actual color. Free color samples are available for virtually all products in all colors offered.
Price Changes
Due to the constant variability of all outside factors, FLOORMAT.com reserves the right to change any and all pricing at its sole discretion on its Web site.
Privacy Policy
FLOORMAT.com may collect information about our customers including name, address, email, and phone numbers. We keep all our customer information safe and secure. All information is kept strictly for in-house use only and will never be sold to any company or individual for any reason.
Purchase Orders
Purchase orders are accepted for all purchases with prior approval. Please contact our customer service at 614-207-2234 or email us at [email protected].
Returns
We will accept returns on many of our products. All returns must be made within 14 days of receipt of goods. Customer is responsible for the return shipping with proper packaging. There is a 25% restocking fee for all returned items. We will not accept returns of used, discounted or discontinued items under any circumstance. There are no returns on custom orders including logo mats, custom sizes, cut lengths/rolls, pre-designed mats, linkable/interlocking. Floormat.com reserves the right to refuse returns on large orders due to weight and manufacturing restock requirements.
Sizes
All sizes indicated in the product pages are approximate sizes. There is a manufacturer’s tolerance of approximately +/- 3-5% due to shrinkage during the manufacturing process.
Shipping
Shipping and Handling charges are based on the total price of your order. Oversized or heavy items may have additional shipping cost. This charge may not be calculated until the order is being prepared. FLOORMAT.com will notify the Customer if there is an increase in shipping charges or your order prior to final billing and shipping. FLOORMAT.com reserves the right to ship using the carrier of their choice. FLOORMAT.com only ships to the continental United States and Canada. FLOORMAT.com does not ship to Hawaii, Alaska, US territories or principalities. Shipments to Canada require additional charges and delivery time. Allow 4‐10 business days for delivery of non‐backordered items within the continental U.S.
Free Shipping Terms & Conditions
Purchases may be combined with multiple products to reach the $99.00, but must be placed at the same time as one order.
Free Shipping is valid for all orders over $99 to shipping addresses located within the continental United States.
Packages weighing over 150 lbs. and/or over 108″ in length and/or over 165″ combined size (L X W X H) must be shipped using a Freight Carrier. The cost of freight to use a Freight Carrier will be incurred by the customer and paid directly to Floormat.com.
Orders $99.99 and under to the continental United States will be charged a Flat Freight Rate of $14.95.
Orders to Canada will be charged a Flat Freight Rate of $50.00.
FLOORMAT.com only ships to the continental United States and Canada.
Delivery & Delays
Due to high volumes, delivery times may be longer than normal. Please reference potential delays or delivery dates on the product detail page, before checkout. Any questions, please call 614-207-2234.
Typographical Errors
FLOORMAT.com recognizes that there may from time to time be typographical errors within product specifications, sizes, and pricing. In the event of a pricing error, customer will be contacted with changes. FLOORMAT.com reserves the right to cancel or amend any order due to any such error.
